Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our Service, we may collect the following personal information: name, email address, phone number, billing address, company name, payment information (processed securely through our payment processor), and IP address and device information.

Call Data

As part of providing our call tracking and routing services, we process call metadata including caller phone numbers, call duration, call timestamps, geographic information derived from phone numbers, call recordings (when enabled by you), AI-generated transcriptions and analytics, and IVR interaction data.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, browser type and version, operating system, referral URLs, and session duration and frequency.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To process transactions and send related billing information
• To send you technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze trends, usage, and activities in connection with the Service
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To personalize and improve your experience with the Service
• To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who perform services on our behalf (hosting, payment processing, analytics)
• With your consent or at your direction
• To comply with legal obligations, court orders, or governmental requests
• To protect the rights, privacy, safety, or property of VeloCalls, our users, or the public
• In connection with a merger, acquisition, or sale of assets, with appropriate notice to users

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. For detailed information, please see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit using TLS 1.3, encryption of data at rest using AES-256, regular security audits and penetration testing, role-based access controls, and monitoring and logging of all data access. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to correct inaccurate or incomplete personal information
• Right to delete your personal information
• Right to restrict or object to our processing of your personal information
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@velocalls.com.

7. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your data based on legitimate business interests, the performance of a contract with you, compliance with legal obligations, and your consent where applicable. For more information about our GDPR compliance, please see our dedicated GDPR page.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Call recordings are retained for the period specified in your account settings (default 90 days). Transcription data is retained for the duration of your subscription. We will delete or anonymize your information upon request, subject to any legal retention requirements.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@velocalls.com or write to us at: VeloCalls, Inc., 123 Innovation Drive, Suite 400, Wilmington, DE 19801, United States.